1. Information We Collect

At Voxelu, we collect information that you provide directly to us, including:

Contact data: name, email address, phone number, company.
Service usage information: call recordings, transcriptions, performance metrics.
Technical data: IP address, browser type, operating system.
Billing information: data necessary to process payments.

2. Use of Information

We use the collected information to:

Provide, maintain, and improve our AI voice agent services.
Process transactions and send related notifications.
Train and optimize our artificial intelligence models.
Respond to your inquiries and provide technical support.
Send marketing communications (with your prior consent).
Comply with legal and regulatory obligations.

3. Data Sharing

We do not sell or rent your personal information to third parties. We may share information with:

Service providers who help us operate our platform.
Integration partners (CRM, e-commerce) according to your instructions.
Legal authorities when required by law.

4. Data Security

We implement technical and organizational security measures to protect your information, including encryption of data in transit and at rest, strict access controls, and regular security audits.

5. Data Retention

We retain your personal information while you maintain an active account with us. Call recordings are retained for a period of 90 days.

6. Your Rights

You have the right to:

Access your personal data.
Rectify inaccurate or incomplete data.
Request deletion of your data.
Object to the processing of your data.
Request portability of your data.

7. Cookies and Similar Technologies

We use cookies and similar technologies to improve your experience on our platform.

8. Changes to this Policy

We may update this privacy policy periodically. We will notify you of significant changes.

9. Contact

If you have questions about this privacy policy, you can contact us at: privacy@voxelu.ai

Privacy Policy